Privacy Policy

This Privacy Policy explains how VSBX Group Limited ("VSBX Group", "we", "us", "our") collects, uses and protects personal data when you use the VSBX Global platform at vsbxgroup.com (the "Platform"). We are the data controller of the personal data described here. 1. Data we collect Account data: your name, email address, role and related details you provide when registering or applying for access. Access request data: information you submit when requesting access to the Platform, including the origin and purpose of the request. Documents and content: the documents you upload and the information they contain, which we process to produce analysis reports. Payment and transaction data: order and settlement status for purchases you make. Payment details are handled by our payment providers; we do not store full card numbers. Technical data: logs, IP address, device and browser information collected when you use the Platform. Communications: messages you send to us, including support requests. 2. How we use your data We use your personal data to: operate the Platform and manage your account; process and analyse your documents and deliver reports; process payments and unlock paid features; protect the security and integrity of the Platform and prevent fraud; comply with legal obligations; and communicate service updates and support responses. 3. Legal bases We process personal data on the following legal bases: performance of a contract (providing the Platform and its features); our legitimate interests (security, fraud prevention, service improvement); compliance with legal obligations; and consent, where we ask for it (for example, optional cookies or marketing communications). 4. Sharing your data We share personal data with service providers who help us operate the Platform (for example, hosting, email delivery and payment providers), where necessary for the purposes above. We may also disclose data where required by law or a competent authority. We do not sell your personal data. 5. International transfers Where personal data is transferred outside the United Kingdom or the European Economic Area, we apply appropriate safeguards as required by applicable data protection law. 6. Retention We keep personal data for as long as your account is active and for as long afterwards as needed for legal, security and accounting purposes. Documents and their analysis outputs are retained in accordance with our data retention policy and then securely deleted. 7. Security We apply technical and organisational measures to protect your data, including encryption in transit and at rest, access controls, multi-factor authentication and audit logging. No method of transmission or storage is completely secure, and we cannot guarantee absolute security. 8. Your rights Depending on applicable law, you may have the right to access, rectify, erase, restrict or object to the processing of your personal data, and the right to data portability. To exercise these rights, contact us at admin@vsbxgroup.com. You may also have the right to complain to your local data protection authority (in the UK, the Information Commissioner's Office). 9. Cookies We use cookies and similar technologies as described in our Cookie Policy. 10. Changes to this policy We may update this Privacy Policy from time to time. The latest version will always be published on this page, and material changes will be announced on the Platform. 11. Contact For privacy questions or requests, contact us at admin@vsbxgroup.com.